| 2284948 |
08/01/2022 |
8 |
|
BIBSEAMUK |
BIB Seam/Seal Faulty - Unknown |
Riv Rice |
1740010207 |
Success Rice BIB White/32 oz Carton |
116 H 210 17:51 |
BRADY |
H: BRADY Packaging (Rice) |
Cx claimed bad BIB, BIB looks like pinched by the machines
2 boxes
Last month
NDUP
Box: 1 April 2024 116 H 210 17:51
Box: 1 April 2024 116 H 210 17:7 |
| 2285013 |
08/01/2022 |
8 |
|
BIBNOHNDL |
BIB Missing Handle |
Riv Rice |
1740010207 |
Success Rice BIB White/32 oz Carton |
February, 2024 032H210 |
MEMPHIS |
M: Memphis, TN - USA (Rice & GF Pasta) |
Cx said the product does not have a handle to remove it from the water, agent apologized and explained the reason why it can occur, agent requested photos. |
| 2285127 |
08/02/2022 |
8 |
|
BIBSEAMUK |
BIB Seam/Seal Faulty - Unknown |
Riv Rice |
1740010207 |
Success Rice BIB White/32 oz Carton |
087H210 22:42 |
MEMPHIS |
M: Memphis, TN - USA (Rice & GF Pasta) |
Cx reported the BIB is ripped right from the box.
Cx
March 2024 |
| 2285165 |
08/02/2022 |
8 |
|
BIBSEAMEND |
BIB Seam/Seal Faulty - End |
Riv Rice |
1740010207 |
Success Rice BIB White/32 oz Carton |
147 H24 02:46 |
MEMPHIS |
M: Memphis, TN - USA (Rice & GF Pasta) |
Cx reported all the rice was all over the bottom, of 5 BIB had holes in it.
all bag look like the seams are broken in all of the BIB but one.
Explained the issue
BB May 2024
|
| 2285169 |
08/02/2022 |
8 |
|
BIBSEAMEND |
BIB Seam/Seal Faulty - End |
Riv Rice |
1740010077 |
Success Rice BIB White/14 oz Carton |
111 M 209 10:05 |
MEMPHIS |
M: Memphis, TN - USA (Rice & GF Pasta) |
Cx reported all 4 BIB have a slip on them already
BB april 21/2024
Explained the issue
NDUP
Mailing out coupons
|
| 2285281 |
08/03/2022 |
8 |
|
BIBSEAMUK |
BIB Seam/Seal Faulty - Unknown |
Riv Rice |
1740010207 |
Success Rice BIB White/32 oz Carton |
0819:25 |
N/A |
Unknown Location (NA) |
Cx reported all the bags split.
BB 2024/4
MFG is not clear
NDUP
Mailing out coupons
|
| 2285307 |
08/03/2022 |
8 |
|
BIBSEAMUK |
BIB Seam/Seal Faulty - Unknown |
Riv Rice |
1740010177 |
Success Rice BIB White/21 oz Carton |
044 M 2082 |
MEMPHIS |
M: Memphis, TN - USA (Rice & GF Pasta) |
Cx reported the seams were all split.
BB Feb 13 2024
Cx can't not make out the time in the MFG
Storen: Seabra
Explained the issue
NDUP / Mailing out coupons
|
| 2285323 |
08/03/2022 |
8 |
|
BIBSEAMBK |
BIB Seam/Seal Faulty - Back |
Riv Rice |
1740010207 |
Success Rice BIB White/32 oz Carton |
023 M 208 07:5 |
MEMPHIS |
M: Memphis, TN - USA (Rice & GF Pasta) |
BIB
Cx reported the holes in the size are really big and the rice does not stay in the bag.
BB JAN 23 2024
Explained the issue
NDUP
Mailing out coupons |
| 2285521 |
08/04/2022 |
8 |
|
BIBSEAMUK |
BIB Seam/Seal Faulty - Unknown |
Riv Rice |
1740010077 |
Success Rice BIB White/14 oz Carton |
047H210 02:32 |
BRADY |
H: BRADY Packaging (Rice) |
FYI – 3 of the 6 bags in my family size Success white rice box had seams that were melted/fused together in a weird way – see attached. It doesn’t affect cooking but thought you’d like to know.
The code on the bottom of my box is 047H210 02:32
Dianne Altman-Weaver, President
Strategy Resource Company,
175 Timber Ridge Road
Hummelstown, PA 17036
W: 717-469-8284
www.linkedin.com/in/diannealtmanweaver/ [linkedin.com] |
| 2285583 |
08/05/2022 |
8 |
|
BIBSEAMBK |
BIB Seam/Seal Faulty - Back |
Riv Rice |
1740010077 |
Success Rice BIB White/14 oz Carton |
MAR 14 2024 073M209 19:17 |
MEMPHIS |
M: Memphis, TN - USA (Rice & GF Pasta) |
Every bag in this box Holes
|
| 2285611 |
08/05/2022 |
8 |
|
BIBSEAMUK |
BIB Seam/Seal Faulty - Unknown |
Riv Rice |
1740010177 |
Success Rice BIB White/21 oz Carton |
039 M 208 13: |
MEMPHIS |
M: Memphis, TN - USA (Rice & GF Pasta) |
Cx reported bad BIB
BB Feb 8, 2024
NDUP
Mailing out coupons
|
| 2285928 |
08/09/2022 |
8 |
|
BIBSEAMBK |
BIB Seam/Seal Faulty - Back |
Riv Rice |
1740010177 |
Success Rice BIB White/21 oz Carton |
077 M 208 |
MEMPHIS |
M: Memphis, TN - USA (Rice & GF Pasta) |
All BIB were not sealed completely
All BIB were not sealed at the top, maybe a1/2 inch of the top
Purchased at Ferri's Supermarket
BB is March 18 2024 077 M 208 Time is not readable
Explained the issue
DUP 2019
Mailing out coupons |
| 2285936 |
08/09/2022 |
8 |
|
BIBTEAR |
BIB Tear or Rip |
Riv Rice |
1740010177 |
Success Rice BIB White/21 oz Carton |
080 V 208 |
SPAIN-V |
V: Seville - Spain (Rice) |
Cx reported defective BIB: they had like burned holes
BB March 2021 2024
080 V 208 Time is not readable
Explained the issue
NDUP
mailing out coupons
|
| 2286056 |
08/10/2022 |
L |
|
BIBSEAMBK |
BIB Seam/Seal Faulty - Back |
Riv Rice |
1740010041 |
Success Brown/32oz carton/6 LG BIB |
32 5 M 10 8 20:35 |
MEMPHIS |
M: Memphis, TN - USA (Rice & GF Pasta) |
Letter/mail Correspondence dateless regarding bad BIB.
NDUP
Mailing out coupons
|
| 2286080 |
08/10/2022 |
8 |
|
BIBSEAMUK |
BIB Seam/Seal Faulty - Unknown |
Riv Rice |
1740010177 |
Success Rice BIB White/21 oz Carton |
087 M 208 16:53 |
MEMPHIS |
M: Memphis, TN - USA (Rice & GF Pasta) |
Cx called to report a bad product.
As per Cx: the seams of the bag are not holding together in 3 of the 5 boxes
NDUP
The bottom third of the BIB is not sealed properly
UPC is 1740010177
Cx agreed to F/U
|
| 2286093 |
08/10/2022 |
8 |
|
BIBSEAMUK |
BIB Seam/Seal Faulty - Unknown |
Riv Rice |
1740010077 |
Success Rice BIB White/14 oz Carton |
084 209 10:39 |
MEMPHIS |
M: Memphis, TN - USA (Rice & GF Pasta) |
Cx called to report a bad product.
As per Cx: one the BIB has a slice on it about 2 1/2 inches
BB MARCH 25 2024 084 209 10:39
Explained the issue
DUP 2015
Mailing out coupons
|
| 2286112 |
08/10/2022 |
8 |
|
BIBSEAMUK |
BIB Seam/Seal Faulty - Unknown |
Riv Rice |
1740010177 |
Success Rice BIB White/21 oz Carton |
015 M 208 13:13 |
MEMPHIS |
M: Memphis, TN - USA (Rice & GF Pasta) |
Cx called to report a bad product.
As per Cx: The bag on the top is not sealed, and the rice is leaking out. this happened twice, the Cx returned the 1st box to the store and the new box was also in the same condition. In the first box, 5 out of 6 BIB were damaged, and in the second box, 3 out of 6.
BB 15 2024
015 M 208 13:13
Explained the issue, offered courtesy coupons
NDUP
Mailing out coupons
|
| 2286360 |
08/13/2022 |
E |
|
BIBSEAMEND |
BIB Seam/Seal Faulty - End |
Riv Rice |
1740014075 |
Success BIB Quinoa/14 oz Carton |
|
N/A |
Unknown Location (NA) |
Good evening,
I Purchased a box of the success quinoa from Publix today opened it and all four bags of quinoa are split open and poured all over the inside of the box. I have attached pictures as well as a picture of the inside of the box.
[cid:B876A0C1-E9EA-4434-A7B0-985F4A00C233-L0-001][cid:315329FD-8FCC-4916-9914-5F8901F0504D-L0-001]
Respectfully,
Brandy Bates, RN
P: (734) 657-7527
|
| 2286469 |
08/15/2022 |
8 |
|
BIBPERF |
BIB Not Perforated |
Riv Rice |
1740010039 |
Success BIB Basmati/14 oz |
2023 21063 14 V1 SU |
SPAIN-V |
V: Seville - Spain (Rice) |
Cx called in saying the bags were opened when she was cooking, agent apologized and explained the reason why it can occur at high speed production, agent offering courtesy coupons. |
| 2286541 |
08/16/2022 |
8 |
|
SHORTFIL |
Short Fill/Amount in Bags/Cartons |
Riv Rice |
1740010041 |
Success Brown/32oz carton/6 LG BIB |
351M108 |
MEMPHIS |
M: Memphis, TN - USA (Rice & GF Pasta) |
Cx said the carton was just fill with 3 bags not 6, agent apologized and explained the reason why it can occur at high speed production, agent offering courtesy coupons. |
| 2286769 |
08/18/2022 |
8 |
|
BIBPERF |
BIB Not Perforated |
Riv Rice |
1740010077 |
Success Rice BIB White/14 oz Carton |
272M109 |
MEMPHIS |
M: Memphis, TN - USA (Rice & GF Pasta) |
Cx called in saying not the rice was all over the place, the bags were opened, agent apologized and explained the reason why it can occur at high speed production. Agent offering coupons. NDUP*** |
| 2287067 |
08/22/2022 |
8 |
|
BIBSEAMEND |
BIB Seam/Seal Faulty - End |
Riv Rice |
1740010078 |
Success Rice BIB Brown/14 oz Carton |
341 M 109 17:31 4 |
MEMPHIS |
M: Memphis, TN - USA (Rice & GF Pasta) |
Cx called about the seams not being sealed properly
As per Cx: is spilling down the seal, its partially sealed every now and then, and the same goes down the middle
1740010078
Dec 07 2023 341 M 109 17:31 4
The agent explained how the inconvenience may have happened.
The agent offered to replace the product
Cx was satisfied with this resolution
No further assistance was required
|
| 2287088 |
08/22/2022 |
8 |
|
BIBSEAMEND |
BIB Seam/Seal Faulty - End |
Riv Rice |
1740010078 |
Success Rice BIB Brown/14 oz Carton |
103 M 109 00:23 4 |
MEMPHIS |
M: Memphis, TN - USA (Rice & GF Pasta) |
As per Cx: All 3 bags has holes like burned in them. As long as a fingertip, they are all 3 like that
BB April 13 2023 103 M 109 00:23 4
The agent explained how the inconvenience may have happened.
DUP from 2020
The agent offered to replace the product
Cx was satisfied with this resolution
No further assistance was required
Mialing out coupons
|
| 2287091 |
08/22/2022 |
8 |
|
BIBSEAMUK |
BIB Seam/Seal Faulty - Unknown |
Riv Rice |
1740010077 |
Success Rice BIB White/14 oz Carton |
077 M 209 19:46 |
MEMPHIS |
M: Memphis, TN - USA (Rice & GF Pasta) |
As per Cx: all the bags were split in the middle, they look like melted a little bit, this happened in only one side, in all the bags in this one box.
1740010077
BB Jan 2024 077 M 209 19:46
The agent explained how the inconvenience may have happened.
NDUP
The agent offered to replace the product
Cx was satisfied with this resolution
No further assistance was required
Mailing out coupons
|
| 2287208 |
08/23/2022 |
8 |
|
BIBSEAMEND |
BIB Seam/Seal Faulty - End |
Riv Rice |
1740010078 |
Success Rice BIB Brown/14 oz Carton |
340 M 109 09 3:53 |
MEMPHIS |
M: Memphis, TN - USA (Rice & GF Pasta) |
As per Cx: the seams were opened up, not glued.
1740010078
Dec 6 2023 340 M 109 09 3:53
The agent explained how the inconvenience may have happened. Educated about cooking the rice outside the BIB.
The agent offered to replace the product
Cx was satisfied with this resolution
No further assistance was required
|
| 2287315 |
08/24/2022 |
8 |
|
BIBSEAMBK |
BIB Seam/Seal Faulty - Back |
Riv Rice |
1740010077 |
Success Rice BIB White/14 oz Carton |
020M108 |
MEMPHIS |
M: Memphis, TN - USA (Rice & GF Pasta) |
Cx called in saying that the middle of the bags are open, agent apologized and explained the reason why it can occur at high speed production. Agent offering courtesy coupons. |
| 2287409 |
08/25/2022 |
8 |
|
BIBSEAMEND |
BIB Seam/Seal Faulty - End |
Riv Rice |
1740010039 |
Success BIB Basmati/14 oz |
8/25/2023 V23721 19:17 |
SPAIN-V |
V: Seville - Spain (Rice) |
Opened a box of rice was open. Opened at the seams. top/below. |
| 2287482 |
08/26/2022 |
L |
|
BIBSEAMUK |
BIB Seam/Seal Faulty - Unknown |
Riv Rice |
1740010077 |
Success Rice BIB White/14 oz Carton |
|
N/A |
Unknown Location (NA) |
Letter/mail Correspondence regarding bad BIB with seams not sealed.
MFG is N/A
The letter is missing one page
NDUP
Mailing out coupon |
| 2287513 |
08/26/2022 |
8 |
|
BIBSEAMUK |
BIB Seam/Seal Faulty - Unknown |
Riv Rice |
1740010041 |
Success Brown/32oz carton/6 LG BIB |
272 M 008 23:36 |
MEMPHIS |
M: Memphis, TN - USA (Rice & GF Pasta) |
6 Succes brown rice
As per Cx: none of the bags are selaed, they are all open. The sealed down the bag is all splitt in all 6 bags. It appears like melted like the plastic is melted and separated.
BB Sept 20 2022 272 M 008 23:36
The agent explained how the inconvenience may have happened.
The agent offered to replace the product / The agent informed the issue posses no harm
Cx was satisfied with this resolution
No further assistance was required |
| 2287517 |
08/26/2022 |
8 |
|
BIBTEAR |
BIB Tear or Rip |
Riv Rice |
1740014075 |
Success BIB Quinoa/14 oz Carton |
V2H920 02:46 |
SPAIN-V |
V: Seville - Spain (Rice) |
BIB Quinoa
One of the bags was ripped open, the staff was all over the box.
One of the bib were ripped open inside the sealed box
1740014075
BB 10 15 2022 V2H920 02:46
The agent explained how the inconvenience may have happened.
The agent offered to replace the product
The agent informed the issue posses no harm
Cx was satisfied with this resolution
No further assistance was required |
| 2287522 |
08/26/2022 |
8 |
|
BIBTEAR |
BIB Tear or Rip |
Riv Rice |
1740010177 |
Success Rice BIB White/21 oz Carton |
151 M 208 02:51 |
MEMPHIS |
M: Memphis, TN - USA (Rice & GF Pasta) |
As per Cx: One bag was ripped in the middle, and they were already open, now I open another one, is not like ripped, this is like burned, half inch is opened and connected, half an inch is open and connected, and on and on.
1740010177
BB May 30 2024 4 151 M 208 02:51
The agent explained how the inconvenience may have happened.
The agent offered to replace the product
The agent informed the issue posses no harm
Cx was satisfied with this resolution
No further assistance was required
|
| 2287528 |
08/26/2022 |
8 |
|
BIBSEAMEND |
BIB Seam/Seal Faulty - End |
Riv Rice |
1740010041 |
Success Brown/32oz carton/6 LG BIB |
124 V208 11:01 |
SPAIN-V |
V: Seville - Spain (Rice) |
As per Cx: all 6 bags, everyone is split. It's in the middle going down the bag.
1740010041
BB 5 4 2024 124 V208 11:01
The agent explained how the inconvenience may have happened.
The agent offered to replace the product
The agent informed the issue possesses no harm
Cx was satisfied with this resolution
No further assistance was required
|
| 2287611 |
08/28/2022 |
E |
|
BIBSEAMUK |
BIB Seam/Seal Faulty - Unknown |
Riv Rice |
1740010078 |
Success Rice BIB Brown/14 oz Carton |
|
N/A |
Unknown Location (NA) |
I just purchased 5 boxes of your brown boil in a bag rice and every one of the 20 bags is broken and the rice has fallen out of the bag into the box or will come out of the bag once placed in water |
| 2287697 |
08/29/2022 |
8 |
|
BIBSEAMBK |
BIB Seam/Seal Faulty - Back |
Riv Rice |
1740010077 |
Success Rice BIB White/14 oz Carton |
099 M 209 23:19 |
MEMPHIS |
M: Memphis, TN - USA (Rice & GF Pasta) |
Cx called about a defective boil-in-bag.
As per Cx, 3 of them were fine, but one of the BIB was not completely sealed
BB April 9th 2024 099 M 209 23:19
UPC is not available
The agent explained errors of this sort are infrequent but do occasionally occur in high-speed production
& offered to replace the product. The agent informed the issue posses no harm & offered guidelines to cook the product outside the BIB.
Cx was satisfied with this resolution
No further assistance was required
NDUP, Mailing out coupons
|
| 2287711 |
08/29/2022 |
8 |
|
BIBSEAMBK |
BIB Seam/Seal Faulty - Back |
Riv Rice |
1740010077 |
Success Rice BIB White/14 oz Carton |
118M209 |
MEMPHIS |
M: Memphis, TN - USA (Rice & GF Pasta) |
Cx called in saying that the bags are opened, agent apologized and explained the reason why it can occur at high speed production, agent offering coupons, |
| 2287752 |
08/29/2022 |
E |
|
BIBSEAMUK |
BIB Seam/Seal Faulty - Unknown |
Riv Rice |
SUCUNKNOWN |
Success Rice Unknown |
|
N/A |
Unknown Location (NA) |
Josie Danielle Haywood. So for about a year now every box I open the bag is ripped or not containing rice ..
Can we fix this |
| 2287795 |
08/30/2022 |
8 |
|
BIBSEAMEND |
BIB Seam/Seal Faulty - End |
Riv Rice |
1740010177 |
Success Rice BIB White/21 oz Carton |
347 M 108 11:48 |
MEMPHIS |
M: Memphis, TN - USA (Rice & GF Pasta) |
DUP 2017
Cx called about a defective boil-in-bag.
As per Cx, 5 of 6 bags the BIB were not sealed across the body of the bag.
BB Dec 23 2023 347 M 108 11:48
The agent explained errors of this sort are infrequent but do occasionally occur in high speed production
& offered to replace the product. The agent informed the issue posses no harm & offered guidelines to cook the product outside the BIB.
Cx was satisfied with this resolution
No further assistance was required
Mailing out coupons |
| 2287812 |
08/30/2022 |
8 |
|
BIBSEAMUK |
BIB Seam/Seal Faulty - Unknown |
Riv Rice |
1740010077 |
Success Rice BIB White/14 oz Carton |
142 M 209 05:26 |
MEMPHIS |
M: Memphis, TN - USA (Rice & GF Pasta) |
Cx called about a defective boil-in bag.
As per Cx, the BIB was split in half, 1 of 4
1740010077
BB May 22 2024 142 M 209 05:26
The agent explained errors of this sort are infrequent but do occasionally occur in high-speed production
& offered to replace the product. The agent informed the issue posses no harm & offered guidelines to cook the product outside the BIB.
Cx was satisfied with this resolution
No further assistance was required
Mailing out coupons |
| 2287918 |
08/31/2022 |
E |
|
BIBSEAMUK |
BIB Seam/Seal Faulty - Unknown |
Riv Rice |
1740010207 |
Success Rice BIB White/32 oz Carton |
|
N/A |
Unknown Location (NA) |
In July I purchased a box of success family sized bags. 6 bags in the box. Upon opening the box, all 6 bags were not properly sealed so I was unable to use any of them. Success rice is the only rice I use so this did not deter me from buying another box. However, I wanted to bring this to your attention. On the bottom panel of the box is an SAP# 934541 and the UPC code is 017400102074. I have tried to upload a picture of the bottom panel, however I keep getting an error on the page. I would be happy to email a picture to you if you could provide me with a different email address other than this contact page. |
| 2287949 |
08/31/2022 |
L |
|
BIBSEAMBK |
BIB Seam/Seal Faulty - Back |
Riv Rice |
1740010207 |
Success Rice BIB White/32 oz Carton |
070 M 208 05:37 |
MEMPHIS |
M: Memphis, TN - USA (Rice & GF Pasta) |
Letter/mail Correspondence Dated 08/25/2022 regarding bad BIB
As per Cx: All seems bags in this box were wide open and the box was filled with loose rice. The seams in the loop were NOT sealed.
NDUP
Mailing out coupons |
| 2287959 |
08/31/2022 |
8 |
|
BIBSEAMEND |
BIB Seam/Seal Faulty - End |
Riv Rice |
1740010207 |
Success Rice BIB White/32 oz Carton |
363 M 108 00:20 |
MEMPHIS |
M: Memphis, TN - USA (Rice & GF Pasta) |
Cx called about a defective boil-in-bag.
As per Cx, the BIB was split in the top of the bag
3 of the 6 BIB were in this condition.
1740010207
BB Dec 29 2023 363 M 108 00:20
The agent explained errors of this sort are infrequent but do occasionally occur in high-speed production & offered to replace the product. The agent also informed the issue poses no harm & offered guidelines to cook the product outside the BIB.
Cx was satisfied with this resolution & no further assistance was required
Mailing out coupons
|
| 2288044 |
09/01/2022 |
8 |
|
BIBSEAMBK |
BIB Seam/Seal Faulty - Back |
Riv Rice |
1740010177 |
Success Rice BIB White/21 oz Carton |
280 M 108 08 |
MEMPHIS |
M: Memphis, TN - USA (Rice & GF Pasta) |
Cx called about a defective boil-in-bag, there was no seam
As per Cx, the BIB was split in the middle
4 of 6 were in this condition.
1740010177
BB Oct 07 2023 2 280 M 108 08
The agent explained errors of this sort are infrequent but do occasionally occur in high-speed production & offered to replace the product. The agent also informed the issue poses no harm & offered guidelines to cook the product outside the BIB.
Educated about coupons
Cx was satisfied with this resolution & no further assistance was required
Mailing out coupons |
| 2288067 |
09/01/2022 |
8 |
|
BIBOPENBOIL |
BIB Opens When Boiled |
Riv Rice |
1740010017 |
Success Rice BIB White/7 oz Carton |
324 H110 22:02 |
BRADY |
H: BRADY Packaging (Rice) |
Cx called about a defective boil-in-bag. All bags opened up during boiling.
1740010017
BB MAy 2023 324 H110 22:02
The agent explained errors of this sort are infrequent but do occasionally occur in high-speed production & offered to replace the product. The agent also informed the issue poses no harm & offered guidelines to cook the product outside the BIB.
Cx was satisfied with this resolution & no further assistance was required
Mailing out coupons
|
| 2288070 |
09/01/2022 |
8 |
|
BIBSEAMBK |
BIB Seam/Seal Faulty - Back |
Riv Rice |
1740010177 |
Success Rice BIB White/21 oz Carton |
015 M 208 10:17 |
MEMPHIS |
M: Memphis, TN - USA (Rice & GF Pasta) |
Cx called about a defective boil-in bag.
Every single bag is cut right in the right corner. It looks like the seal is not together. is like it missed glue.
1740010177
BB Jan 15 2024 015 M 208 10:17
The agent explained errors of this sort are infrequent but do occasionally occur in high-speed production & offered to replace the product. The agent also informed the issue poses no harm & offered guidelines to cook the product outside the BIB.
Cx was satisfied with this resolution & no further assistance was required
Mailing out coupons |
| 2288386 |
09/05/2022 |
E |
|
BIBTEAR |
BIB Tear or Rip |
Riv Rice |
1740014075 |
Success BIB Quinoa/14 oz Carton |
V29020 13:08 |
SPAIN-V |
V: Seville - Spain (Rice) |
Attachments: image1.jpeg, image0.jpeg
I purchased a box of 10 Minute Success boil-in-bag quinoa today and when I opened it there was approximately a teaspoon of the product in the bottom of the box (not in a bag) I wasn’t too concerned about it because I thought maybe it was just extra from the production line. When I took out a bag I noticed several larger holes near the top. I did not see any sort of insects or other things in the box however these holes Will make it impossible to cook as intended. each of the bags have similar holes. I have included a picture from the top of the box as well as a picture showing the holes I am referring to. Please let me know if you need further information.
Thank you for your attention to this matter.
Heather Macy
336 Winston Road
Jonesville, NC 28642
336-426-8113 |
| 2288450 |
09/06/2022 |
8 |
|
BIBSEAMEND |
BIB Seam/Seal Faulty - End |
Riv Rice |
1740010077 |
Success Rice BIB White/14 oz Carton |
|
MEMPHIS |
M: Memphis, TN - USA (Rice & GF Pasta) |
Cx called about a defective boil-in-bag.
As per Cx, the BIB was split in the back middle
3 of 4 were in this condition.
1740010077
Feb 10 2024 041 M 209 18:56
The agent explained errors of this sort are infrequent but do occasionally occur in high-speed production & offered to replace the product. The agent also informed the issue poses no harm & offered guidelines to cook the product outside the BIB.
Cx was satisfied with this resolution & no further assistance was required
Mailing out coupons
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| 2288568 |
09/07/2022 |
8 |
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BIBSEAMEND |
BIB Seam/Seal Faulty - End |
Riv Rice |
1740010078 |
Success Rice BIB Brown/14 oz Carton |
11AM209 06:32 |
MEMPHIS |
M: Memphis, TN - USA (Rice & GF Pasta) |
Cx called about a defective boil-in-bag.
As per Cx, the BIB was split in the way down in the back of the BIB
Only 2 of 4 were in this condition.
1740010078
April 25 2024 11AM209 06:32
The agent explained errors of this sort are infrequent but do occasionally occur in high-speed production & offered to replace the product. The agent also informed the issue poses no harm & offered guidelines to cook the product outside the BIB.
Cx was satisfied with this resolution & no further assistance was required
Mailing out coupons
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| 2288579 |
09/07/2022 |
8 |
|
BIBSEAMEND |
BIB Seam/Seal Faulty - End |
Riv Rice |
1740010177 |
Success Rice BIB White/21 oz Carton |
070 M 108 02:21 |
MEMPHIS |
M: Memphis, TN - USA (Rice & GF Pasta) |
Cx called about a defective boil-in-bag.
As per Cx, the BIB was split at the bottom, like the pouch was not sealed correctly there, about 1 inch
All of the BIB were in this condition.
Only 2 of 6 were in this condition.
1740010177
BB March 11 2023 070 M 108 02:21
The agent explained errors of this sort are infrequent but do occasionally occur in high-speed production & offered to replace the product. The agent also informed the issue posses no harm & offered guidelines to cook the product outside the BIB.
Cx was satisfied with this resolution & no further assistance was required
Mailing out coupons
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| 2288746 |
09/09/2022 |
8 |
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BIBTEAR |
BIB Tear or Rip |
Riv Rice |
1740010177 |
Success Rice BIB White/21 oz Carton |
3 176 M 108 03:20 |
MEMPHIS |
M: Memphis, TN - USA (Rice & GF Pasta) |
Cx called about a defective boil-in-bag. The bag was punctured with holes in then which allows the rice outside.
Only 3 of 6 were in this condition.
As per Cx, there are larger holes than the normal holes, almost halfway down on one side.
1740010177
BB Jun 25 2023 3 176 M 108 03:20
The agent explained errors of this sort are infrequent but do occasionally occur in high-speed production & offered to replace the product. The agent also informed the issue poses no harm & offered guidelines to cook the product outside the BIB.
Cx was satisfied with this resolution & no further assistance was required
Mailing out coupons
|
| 2288779 |
09/09/2022 |
8 |
|
BIBSEAMEND |
BIB Seam/Seal Faulty - End |
Riv Rice |
1740010207 |
Success Rice BIB White/32 oz Carton |
138 M 208 11:58 |
MEMPHIS |
M: Memphis, TN - USA (Rice & GF Pasta) |
Cx called about a defective boil-in-bag.
As per Cx, there is a small hole at the bottom of one of the BIB.
Only 1 of 5 were in this condition.
1740010207
BB May 18 2024 138 M 208 11:58
The agent explained errors of this sort are infrequent but do occasionally occur in high-speed production & offered to replace the one BIB (Cx has many DUPS)
The agent also informed the issue poses no harm & offered guidelines to cook the product outside the BIB.
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