[Customer_Full_Name]
[Customer_Address]
[City], [State] [Zip_Code]

Dear [First_Name],

We greatly appreciate you taking the time to contact us regarding your experience with our product [Product] and apologize for any inconvenience it may have caused. Our company sets high-quality standards and receiving [Contact_Method] such as yours allows us to address your concern.

We understand you were not completely satisfied with your last purchase of our product and believe this package might not have been representative of our usual quality. We appreciate you giving us the chance to solve this problem.

Thank you for giving us the opportunity to address your concern as well as your loyalty as our consumer. The enclosed is to replace your product and encourage you to try our products again.

Once again, on behalf of us at [Company], we thank you for contacting us. If you have any further questions or comments, please call us at [Brand_Number] during our working hours of 8:00-4:00 Central Time.

Sincerely,

[Agent]
Representative
[Case_Number]

[Customer_Full_Name]
[Customer_Address]
[City][State][Zip_Code]

Dear [First_Name],

We greatly appreciate you taking the time to contact us regarding your experience with our product [Product] and apologize for any inconvenience it may have caused. Our company sets high-quality standards and receiving [Contact_Method] such as yours allows us to address your concern.

We understand you were not completely satisfied with your last purchase of our product and believe this package might not have been representative of our usual quality. We appreciate you giving us the chance to solve this problem.

Once again, on behalf of us at [Company], we thank you for contacting us. If you have any further questions or comments, please call us at [Brand_Number] during our working hours of 8:00-4:00 Central Time.

Sincerely,

[Agent]
Representative
[Case_Number]

[Customer_Full_Name]
[Customer_Address]
[City][State][Zip_Code]



Dear [First_Name],

We greatly appreciate you taking the time to contact us regarding your experience with our product [Product] and apologize for any inconvenience it may have caused. Our company sets high-quality standards and receiving [Contact_Method] such as yours allows us to address your concern.

We understand you found something unexpected in our product and would like to investigate this situation. Please use the enclosed envelope to send a sample of the material you found for our Quality Assurance Department to examine. Please also include the packaging for inspection.

Once again, on behalf of us at [Company], we thank you for contacting us. If you have any further questions or comments, please call us at [Brand_Number] during our working hours of 8:00-4:00 Central Time.

Sincerely,



[Agent]
Representative
[Case_Number]

[Customer_Full_Name]
[Customer_Address]
[City][State][Zip_Code]



Dear [First_Name],

We greatly appreciate you taking the time to contact us regarding your experience with our product [Product] and apologize for any inconvenience it may have caused. Our company sets high-quality standards and receiving [Contact_Method] such as yours allows us to address your concern.

We understand you found something unexpected in our product and would like to investigate this situation. Please use the enclosed envelope to send a sample of the material you found for our Quality Assurance Department to examine. Please also include the packaging for inspection.

Thank you for giving us the opportunity to address your concern as well as your loyalty as our consumer. The enclosed is to replace your product and encourage you to try our products again.

Once again, on behalf of us at [Company], we thank you for contacting us. If you have any further questions or comments, please call us at [Brand_Number] during our working hours of 8:00-4:00 Central Time.

Sincerely,



[Agent]
Representative
[Case_Number]

[Customer_Full_Name]
[Customer_Address]
[City][State][Zip_Code]



Dear [First_Name],

We greatly appreciate you taking the time to contact us regarding your experience with our product [Product] and apologize for any inconvenience it may have caused. Our company sets high-quality standards and receiving [Contact_Method] such as yours allows us to address your concern.

The Success bags are made from a continuous roll of film that is perforated, formed, filled with rice and then sealed. This bag must have missed the perforation step. In high speed production, errors of this sort are infrequent but do occasionally occur.

Thank you for giving us the opportunity to address your concern as well as your loyalty as our consumer. The enclosed is to replace your product and encourage you to try our products again.

Once again, on behalf of us at [Company], we thank you for contacting us. If you have any further questions or comments, please call us at [Brand_Number] during our working hours of 8:00-4:00 Central Time.

Sincerely,



[Agent]
Representative
[Case_Number]

[Customer_Full_Name]
[Customer_Address]
[City][State][Zip_Code]



Dear [First_Name],

We greatly appreciate you taking the time to contact us regarding your experience with our product [Product] and apologize for any inconvenience it may have caused. Our company sets high-quality standards and receiving [Contact_Method] such as yours allows us to address your concern.

The Success bags are made from a continuous roll of film that is perforated, formed, filled with rice, and then sealed. This bag must have missed the perforation step. In high-speed production, errors of this sort are infrequent but do occasionally occur.

Once again, on behalf of us at [Company], we thank you for contacting us. If you have any further questions or comments, please call us at [Brand_Number] during our working hours of 8:00-4:00 Central Time.

Sincerely,



[Agent]
Representative
[Case_Number]

[Customer_Full_Name]
[Customer_Address]
[City][State][Zip_Code]



Dear [First_Name],

We greatly appreciate you taking the time to contact us regarding your experience with our product [Product] and apologize for any inconvenience it may have caused. Our company sets high-quality standards and receiving [Contact_Method] such as yours allows us to address your concern.

At Olivieri, a great deal of care is used in the manufacturing and distribution processes to ensure that our consumers receive quality products. Mould could have occurred due to the product being improperly stored, or due to the packaging being defective or damaged. Nevertheless, we will forward your comments to our Quality Assurance Department.

Thank you for giving us the opportunity to address your concern as well as your loyalty as our consumer. The enclosed is to replace your product and encourage you to try our products again.

Once again, on behalf of us at [Company], we thank you for contacting us. If you have any further questions or comments, please call us at [Brand_Number] during our working hours of 8:00-4:00 Central Time.

Sincerely,



[Agent]
Representative
[Case_Number]

[Customer_Full_Name]
[Customer_Address]
[City][State][Zip_Code]



Dear [First_Name],

We greatly appreciate you taking the time to inquire about the availability of [Product] in your area.

The product you mentioned are still being manufactured and are currently available for distribution. Often times when a product is out of stock it is related to grocer replenishment orders: Thus products are not discontinued, but no inventory is available to restock the shelves. Riviana Foods products are sold by distributors and retailers throughout US.

Unfortunately, we can not determine which retail stores are going to carry the specific product you are looking for, we apologize for any inconvenience this may cause. However, you may try our store locator to find the grocery stores that may sell our products near you. We also recommend checking on local retail grocery stores, any major national chains, and online distributors like Amazon. Finally, you may also want to talk to your Store Manager about stocking this product for you or to see if they can order it through a SPECIAL ORDER on your behalf. In many cases, the decision regarding items to be stocked is made by the individual store managers and they CAN order directly from us.

Once again, on behalf of us at [Company], we thank you for contacting us. If you have any further questions or comments, please call us at [Brand_Number] during our working hours of 8:00-4:00 Central Time.

Sincerely,



[Agent]
Representative
[Case_Number]

[Customer_Full_Name]
[Customer_Address]
[City][State][Zip_Code]



Dear [First_Name],

Thank you for contacting [Company].

The product you mentioned is still being manufactured and is currently available in your area. [Company] products are sold by distributors and retailers throughout Canada. Unfortunately, we can not determine which retail stores are going to carry the product you are looking for. However, you may want to talk to your Store Manager to see if they can order it for you. We also recommend checking any of your major grocery stores including any national chains

Once again, on behalf of us at [Company], we thank you for contacting us. If you have any further questions or comments, please call us at [Brand_Number] during our working hours of 8:00-4:00 Central Time.

Sincerely,



[Agent]
Representative
[Case_Number]

[Customer_Full_Name]
[Customer_Address]
[City][State][Zip_Code]



Dear [First_Name],

We greatly appreciate you taking the time to contact us regarding your experience with our product [Product] and apologize for any inconvenience it may have caused. Our company sets high-quality standards and receiving [Contact_Method] such as yours allows us to address your concern.

All of our products are carefully packaged using controlled and accepted Grocery Manufacturing Association production practices. We use only approved delivery trucks and warehouse storage facilities. Although we take great precautions in preventing infestation, a product may occasionally develop a problem when it is outside of our control, in rail cars, delivery trucks, warehouse facilities, grocery shelves, or even the pantries of our consumers. Grain insects are attracted to many different types of food products including cereals, dried fruits, rice, pasta, crackers, and many other pantry items. These pests can quickly work their way into sealed cardboard boxes or plastic bags and travel between products and through various types of packaging including boxes, poly bags, and cellophane wrap. Retailers and distributors do take precautions also to prevent infestation however, it can occur if the product is stored or handled in a manner that allows infestation.

Because your experience is very important to us, we have included a one-time courtesy coupon for this inconvenience. Thank you for giving us the opportunity to address your concern as well as your loyalty as our consumer.

Once again, on behalf of us at [Company], we thank you for contacting us. If you have any further questions or comments, please call us at [Brand_Number] during our working hours of 8:00-4:00 Central Time.

Sincerely,



[Agent]
Representative
[Case_Number]

[Customer_Full_Name]
[Customer_Address]
[City][State][Zip_Code]



Dear [First_Name],

We greatly appreciate you taking the time to contact us regarding your experience with our product [Product] and apologize for any inconvenience it may have caused. Our company sets high-quality standards and receiving [Contact_Method] such as yours allows us to address your concern.

All of our products are carefully packaged using controlled and accepted Grocery Manufacturing Association production practices. We use only approved delivery trucks and warehouse storage facilities. Although we take great precautions in preventing infestation, a product may occasionally develop a problem when it is outside of our control, in rail cars, delivery trucks, warehouse facilities, grocery shelves, or even the pantries of our consumers. Grain insects are attracted to many different types of food products including cereals, dried fruits, rice, pasta, crackers, and many other pantry items. These pests can quickly work their way into sealed cardboard boxes or plastic bags and travel between products and through various types of packaging including boxes, poly bags, and cellophane wrap. Retailers and distributors do take precautions also to prevent infestation however, it can occur if the product is stored or handled in a manner that allows infestation.

Once again, on behalf of us at [Company], we thank you for contacting us. If you have any further questions or comments, please call us at [Brand_Number] during our working hours of 8:00-4:00 Central Time.

Sincerely,



[Agent]
Representative
[Case_Number]

[Customer_Full_Name]
[Customer_Address]
[City][State][Zip_Code]



Dear [First_Name],

We at [Company] greatly appreciate you taking the time to contact us with your compliments for [Brand]. Our company sets high-quality standards and hearing from consumers like yourself lets us know that our efforts are appreciated. Thank you for your loyalty as our consumer.

Once again, on behalf of us at [Company], we thank you for contacting us. If you have any further questions or comments, please call us at [Brand_Number] during our working hours of 8:00-4:00 Central Time.

Sincerely,



[Agent]
Representative
[Case_Number]

[Customer_Full_Name]
[Customer_Address]
[City][State][Zip_Code]



Dear [First_Name],

We at [Company] greatly appreciate you taking the time to contact us about [Brand]. Our company appreciates the opportunity to respond to inquiries such as yours.

Most of our couponing is done through newspaper inserts and magazine advertisements. Occasionally, we do offer on-package coupons. We are happy to offer you a complimentary coupon for [Brand].

Once again, on behalf of us at [Company], we thank you for contacting us. If you have any further questions or comments, please call us at [Brand_Number] during our working hours of 8:00-4:00 Central Time.

Sincerely,



[Agent]
Representative
[Case_Number]

[Customer_Full_Name]
[Customer_Address]
[City][State][Zip_Code]



Dear [First_Name],

We at [Company] greatly appreciate you taking the time to contact us about [Brand]. Our company appreciates the opportunity to respond to inquiries such as yours.

Most of our couponing is done through newspaper inserts, magazine advertisements, websites, or selected supermarkets, and occasionally, we offer on-package coupons. Promotional coupons are also periodically offered on our website.

Unfortunately, we do not currently have any money-off coupons or samples that we can provide upon request. We do however have regular competitions and giveaways on our social pages, so please be sure to visit our website We encourage you to visit our website and follow us on Social Media to keep up with the most current events and offers. 

Once again, on behalf of us at [Company], we thank you for contacting us. If you have any further questions or comments, please call us at [Brand_Number] during our working hours of 8:00-4:00 Central Time.

Sincerely,



[Agent]
Representative
[Case_Number]

[Customer_Full_Name]
[Customer_Address]
[City][State][Zip_Code]



Dear [First_Name],

We greatly appreciate you taking the time to contact us regarding your experience with our product [Product] and apologize for any inconvenience it may have caused. Our company sets high-quality standards and receiving [Contact_Method] such as yours allows us to address your concern.

The substance you found is not hazardous to your health nor is it foreign to rice milling. It is called rice bran, which is an accumulation of the outer surface of the rice grain. This is normally a free-flowing powder, however, in this instance, it clumped together. Occasionally, a small amount of bran will appear in a package of rice.

Thank you for giving us the opportunity to address your concern as well as your loyalty as our consumer. The enclosed is to replace your product and encourage you to try our products again.

Once again, on behalf of us at [Company], we thank you for contacting us. If you have any further questions or comments, please call us at [Brand_Number] during our working hours of 8:00-4:00 Central Time.

Sincerely,



[Agent]
Representative
[Case_Number]

[Customer_Full_Name]
[Customer_Address]
[City][State][Zip_Code]



Dear [First_Name],

We greatly appreciate you taking the time to contact us regarding your experience with our product [Product] and apologize for any inconvenience it may have caused. Our company sets high-quality standards and receiving [Contact_Method] such as yours allows us to address your concern.

The substance you found is not hazardous to your health nor is it foreign to rice milling. It is called rice bran, which is an accumulation of the outer surface of the rice grain. This is normally a free-flowing powder, however, in this instance, it clumped together. Occasionally, a small amount of bran will appear in a package of rice.

Once again, on behalf of us at [Company], we thank you for contacting us. If you have any further questions or comments, please call us at [Brand_Number] during our working hours of 8:00-4:00 Central Time.

Sincerely,



[Agent]
Representative
[Case_Number]

[Customer_Full_Name]
[Customer_Address]
[City][State][Zip_Code]



Dear [First_Name],

We at [Company] greatly appreciate your interest in our products and are pleased to respond to your request.

I have enclosed the [Brand] recipe you requested. Thank you for your loyalty as our consumer.

Once again, on behalf of us at [Company], we thank you for contacting us. If you have any further questions or comments, please call us at [Brand_Number] during our working hours of 8:00-4:00 Central Time.

Sincerely,



[Agent]
Representative
[Case_Number]

[Customer_Full_Name]
[Customer_Address]
[City][State][Zip_Code]



Dear [First_Name],

We greatly appreciate you taking the time to contact us regarding your experience with our product [Product] and apologize for any inconvenience it may have caused. Our company sets high-quality standards and receiving [Contact_Method] such as yours allows us to address your concern.

We understand you received a package of Mahatma Rice Mix that did not contain seasoning. In high-speed production, errors of this sort are infrequent but do occasionally occur. We appreciate you letting us know about this problem.

Thank you for giving us the opportunity to address your concern as well as your loyalty as our consumer. The enclosed is to replace your product and encourage you to try our products again.

Once again, on behalf of us at [Company], we thank you for contacting us. If you have any further questions or comments, please call us at [Brand_Number] during our working hours of 8:00-4:00 Central Time.

Sincerely,



[Agent]
Representative
[Case_Number]

[Customer_Full_Name]
[Customer_Address]
[City][State][Zip_Code]



Dear [First_Name],

We greatly appreciate you taking the time to contact us regarding your experience with our product [Product] and apologize for any inconvenience it may have caused. Our company sets high-quality standards and receiving [Contact_Method] such as yours allows us to address your concern.

We understand you received a package of Mahatma Rice Mix that did not contain seasoning. In high speed production, errors of this sort are infrequent but do occasionally occur. We appreciate you letting us know about this problem.

Once again, on behalf of us at [Company], we thank you for contacting us. If you have any further questions or comments, please call us at [Brand_Number] during our working hours of 8:00-4:00 Central Time.

Sincerely,



[Agent]
Representative
[Case_Number]

[Customer_Full_Name]
[Customer_Address]
[City][State][Zip_Code]



Dear [First_Name],

We greatly appreciate you taking the time to contact us regarding your experience with our product [Product] and apologize for any inconvenience it may have caused. Our company sets high-quality standards and receiving [Contact_Method] such as yours allows us to address your concern.

We understand you received a package that was not completely filled. In high-speed production, errors of this sort are infrequent but do occasionally occur. We appreciate you giving us the chance to solve this problem.

Thank you for giving us the opportunity to address your concern as well as your loyalty as our consumer. The enclosed is to replace your product and encourage you to try our products again.

Once again, on behalf of us at [Company], we thank you for contacting us. If you have any further questions or comments, please call us at [Brand_Number] during our working hours of 8:00-4:00 Central Time.

Sincerely,



[Agent]
Representative
[Case_Number]

[Customer_Full_Name]
[Customer_Address]
[City][State][Zip_Code]



Dear [First_Name],

We greatly appreciate you taking the time to contact us regarding your experience with our product [Product] and apologize for any inconvenience it may have caused. Our company sets high-quality standards and receiving [Contact_Method] such as yours allows us to address your concern.

We understand you received a package that was not completely filled. In high-speed production, errors of this sort are infrequent but do occasionally occur. We appreciate you giving us the chance to solve this problem.

Once again, on behalf of us at [Company], we thank you for contacting us. If you have any further questions or comments, please call us at [Brand_Number] during our working hours of 8:00-4:00 Central Time.

Sincerely,



[Agent]
Representative
[Case_Number]

[Customer_Full_Name]
[Customer_Address]
[City][State][Zip_Code]



Dear [First_Name],

We at [Company] greatly appreciate you taking the time to contact us about [Brand]. Our company appreciates the opportunity to respond to inquiries such as yours.

With regard to your specific allergy question, in all of our facilities, we have allergen control programs in place to minimize the potential for cross-contamination. Please always refer to the allergen statement in your package:  If one of the 8 major allergens (milk, eggs, shellfish, peanuts, tree nuts, wheat, soy, or fish) is present in the product or the facility in which the product is manufactured, it must be declared on the package.

FYI, our labeling conforms to the regulatory requirements of the country in which the products are sold, regardless of their country/plant of origin. Again, if the allergen statement (e.g. "May contain eggs" or "Manufactured in a facility that also manufactures eggs) is not on the package, then that allergen is not in the product or manufactured in the facility. We hope this information will relieve your anxiety in using this product.  Please let us know if you have further questions or concerns. We hope this information will relieve your anxiety about using this product.

Thank you for giving us the opportunity to address your concern as well as your loyalty as our consumer. The enclosed is to replace your product and encourage you to try our products again.

Once again, on behalf of us at [Company], we thank you for contacting us. If you have any further questions or comments, please call us at [Brand_Number] during our working hours of 8:00-4:00 Central Time.

Sincerely,



[Agent]
Representative
[Case_Number]

[Customer_Full_Name]
[Customer_Address]
[City][State][Zip_Code]



Dear [First_Name],

We at [Company] greatly appreciate you taking the time to contact us about [Brand]. Our company appreciates the opportunity to respond to inquiries such as yours.

With regard to your specific allergy question, in all of our facilities, we have allergen control programs in place to minimize the potential for cross-contamination. Please always refer to the allergen statement in your package:  If one of the 8 major allergens (milk, eggs, shellfish, peanuts, tree nuts, wheat, soy, or fish) is present in the product or the facility in which the product is manufactured, it must be declared on the package.

FYI, our labeling conforms to the regulatory requirements of the country in which the products are sold, regardless of their country/plant of origin. Again, if the allergen statement (e.g. "May contain eggs" or "Manufactured in a facility that also manufactures eggs) is not on the package, then that allergen is not in the product or manufactured in the facility. We hope this information will relieve your anxiety in using this product.  Please let us know if you have further questions or concerns. We hope this information will relieve your anxiety in using this product.

Once again, on behalf of us at [Company], we thank you for contacting us. If you have any further questions or comments, please call us at [Brand_Number] during our working hours of 8:00-4:00 Central Time.

Sincerely,



[Agent]
Representative
[Case_Number]

[Customer_Full_Name]
[Customer_Address]
[City][State][Zip_Code]



Dear [First_Name],

We greatly appreciate you taking the time to contact us regarding your experience with our product [Product] and apologize for any inconvenience it may have caused. Our company sets high-quality standards and receiving [Contact_Method] such as yours allows us to address your concern.


We understand you received a defective box with seams that were not completely sealed. In high-speed production, errors of this sort are infrequent but do occasionally occur. We appreciate you giving us the chance to solve this problem.

Thank you for giving us the opportunity to address your concern as well as your loyalty as our consumer. The enclosed is to replace your product and encourage you to try our products again.

Once again, on behalf of us at [Company], we thank you for contacting us. If you have any further questions or comments, please call us at [Brand_Number] during our working hours of 8:00-4:00 Central Time.

Sincerely,



[Agent]
Representative
[Case_Number]

[Customer_Full_Name]
[Customer_Address]
[City][State][Zip_Code]



Dear [First_Name],

We greatly appreciate you taking the time to contact us regarding your experience with our product [Product] and apologize for any inconvenience it may have caused. Our company sets high-quality standards and receiving [Contact_Method] such as yours allows us to address your concern.

We understand you received a defective box with seams that were not completely sealed. In high-speed production, errors of this sort are infrequent but do occasionally occur. We appreciate you giving us the chance to solve this problem.

Once again, on behalf of us at [Company], we thank you for contacting us. If you have any further questions or comments, please call us at [Brand_Number] during our working hours of 8:00-4:00 Central Time.

Sincerely,



[Agent]
Representative
[Case_Number]

[Customer_Full_Name]
[Customer_Address]
[City][State][Zip_Code]



Dear [First_Name],

We greatly appreciate you taking the time to contact us regarding your experience with our product [Product] and apologize for any inconvenience it may have caused. Our company sets high-quality standards and receiving [Contact_Method] such as yours allows us to address your concern.

If the boil-in bag is faulty, or you do not wish to use the bag in your recipe, it is possible to cook [Product] out of the bag. Using a ratio of 1 cup of rice to 1 1/4 cups of water, cook for 10 minutes; or you may also prepare like pasta, boil in water for 10 minutes, and strain in a colander.

Thank you for giving us the opportunity to address your concern as well as your loyalty as our consumer. The enclosed is to replace your product and encourage you to try our products again.

Once again, on behalf of us at [Company], we thank you for contacting us. If you have any further questions or comments, please call us at [Brand_Number] during our working hours of 8:00-4:00 Central Time.

Sincerely,



[Agent]
Representative
[Case_Number]

[Customer_Full_Name]
[Customer_Address]
[City][State][Zip_Code]



Dear [First_Name],

We greatly appreciate you taking the time to contact us regarding your experience with our product [Product] and apologize for any inconvenience it may have caused. Our company sets high-quality standards and receiving [Contact_Method] such as yours allows us to address your concern.

If the boil-in-bag is faulty, or you do not wish to use the bag in your recipe, it is possible to cook [Product] out of the bag. Using a ratio of 1 cup of rice to 1 1/4 cups of water, cook for 10 minutes; or you may also prepare like pasta, boil in water for 10 minutes, and strain in a colander.

Once again, on behalf of us at [Company], we thank you for contacting us. If you have any further questions or comments, please call us at [Brand_Number] during our working hours of 8:00-4:00 Central Time.

Sincerely,



[Agent]
Representative
[Case_Number]

[Customer_Full_Name]
[Customer_Address]
[City][State][Zip_Code]



Dear [First_Name],

We greatly appreciate you taking the time to contact us regarding your experience with our product [Product] and apologize for any inconvenience it may have caused. Our company sets high-quality standards and receiving [Contact_Method] such as yours allows us to address your concern.

We understand you did not receive the correct number of rice bags as stated on the package. In high-speed production, errors of this sort are infrequent but do occasionally occur. We appreciate you giving us the chance to solve this problem.

Thank you for giving us the opportunity to address your concern as well as your loyalty as our consumer. The enclosed is to replace your product and encourage you to try our products again.

Once again, on behalf of us at [Company], we thank you for contacting us. If you have any further questions or comments, please call us at [Brand_Number] during our working hours of 8:00-4:00 Central Time.

Sincerely,



[Agent]
Representative
[Case_Number]

[Customer_Full_Name]
[Customer_Address]
[City][State][Zip_Code]



Dear [First_Name],

We greatly appreciate you taking the time to contact us regarding your experience with our product [Product] and apologize for any inconvenience it may have caused. Our company sets high-quality standards and receiving [Contact_Method] such as yours allows us to address your concern.

We understand you did not receive the correct number of rice bags as stated on the package. In high-speed production, errors of this sort are infrequent but do occasionally occur. We appreciate you giving us the chance to solve this problem.

Once again, on behalf of us at [Company], we thank you for contacting us. If you have any further questions or comments, please call us at [Brand_Number] during our working hours of 8:00-4:00 Central Time.

Sincerely,



[Agent]
Representative
[Case_Number]

[Customer_Full_Name]
[Customer_Address]
[City][State][Zip_Code]



Dear [First_Name],

We greatly appreciate you taking the time to contact us regarding your experience with our product [Product] and apologize for any inconvenience it may have caused. Our company sets high-quality standards and receiving [Contact_Method] such as yours allows us to address your concern.

We understand you detected an "off" odor in our product. Because rice has little or no odor of its own, it can easily absorb that of other products. After the rice has left our supervision, it may be shipped in a railway car or stored in a warehouse next to odorous products.

Thank you for giving us the opportunity to address your concern as well as your loyalty as our consumer. The enclosed is to replace your product and encourage you to try our products again.

Once again, on behalf of us at [Company], we thank you for contacting us. If you have any further questions or comments, please call us at [Brand_Number] during our working hours of 8:00-4:00 Central Time.

Sincerely,



[Agent]
Representative
[Case_Number

[Customer_Full_Name]
[Customer_Address]
[City][State][Zip_Code]



Dear [First_Name],

We greatly appreciate you taking the time to contact us regarding your experience with our product [Product] and apologize for any inconvenience it may have caused. Our company sets high-quality standards and receiving [Contact_Method] such as yours allows us to address your concern.

We understand you detected an "off" odor in our product. Because rice has little or no odor of its own, it can easily absorb that of other products. After the rice has left our supervision, it may be shipped in a railway car or stored in a warehouse next to odorous products.

Once again, on behalf of us at [Company], we thank you for contacting us. If you have any further questions or comments, please call us at [Brand_Number] during our working hours of 8:00-4:00 Central Time.

Sincerely,



[Agent]
Representative
[Case_Number]

[Customer_Full_Name]
[Customer_Address]
[City][State][Zip_Code]



Dear [First_Name],

We greatly appreciate you taking the time to contact us regarding your experience with our product [Product] and apologize for any inconvenience it may have caused. Our company sets high-quality standards and receiving [Contact_Method] such as yours allows us to address your concern.

We understand you disliked the aroma of our product. We at [Brand] take much time and effort in our product development. The product attributes we study are appearance, taste, aroma, color, and texture. Our product development includes taste tests, surveys, and focus group studies. The products that are put on the market were chosen by these participants. I will, however, share your comments about this product to our Product Development and Marketing Departments and we do appreciate your input.

Thank you for giving us the opportunity to address your concern as well as your loyalty as our consumer. The enclosed is to replace your product and encourage you to try our products again.

Once again, on behalf of us at [Company], we thank you for contacting us. If you have any further questions or comments, please call us at [Brand_Number] during our working hours of 8:00-4:00 Central Time.

Sincerely,



[Agent]
Representative
[Case_Number]

[Customer_Full_Name]
[Customer_Address]
[City][State][Zip_Code]



Dear [First_Name],

We greatly appreciate you taking the time to contact us regarding your experience with our product [Product] and apologize for any inconvenience it may have caused. Our company sets high-quality standards and receiving [Contact_Method] such as yours allows us to address your concern.

We understand you disliked the aroma of our product. We at [Brand] take much time and effort in our product development. The product attributes we study are appearance, taste, aroma, color, and texture. Our product development includes taste tests, surveys, and focus group studies. The products that are put on the market were chosen by these participants. I will, however, share your comments about this product to our Product Development and Marketing Departments and we do appreciate your input.

Once again, on behalf of us at [Company], we thank you for contacting us. If you have any further questions or comments, please call us at [Brand_Number] during our working hours of 8:00-4:00 Central Time.

Sincerely,



[Agent]
Representative
[Case_Number]

[Customer_Full_Name]
[Customer_Address]
[City][State][Zip_Code]



Dear [First_Name],

We greatly appreciate you taking the time to contact us regarding your experience with our product [Product] and apologize for any inconvenience it may have caused. Our company sets high-quality standards and receiving [Contact_Method] such as yours allows us to address your concern.

We understand you detected a "different" taste in our product. Because rice has little or no taste of its own, it can easily absorb the taste of other products. After the rice has left our supervision, it may be shipped in a railway car or stored in a warehouse next to odorous products which could affect the taste.

Thank you for giving us the opportunity to address your concern as well as your loyalty as our consumer. The enclosed is to replace your product and encourage you to try our products again.

Once again, on behalf of us at [Company], we thank you for contacting us. If you have any further questions or comments, please call us at [Brand_Number] during our working hours of 8:00-4:00 Central Time.

Sincerely,



[Agent]
Representative
[Case_Number]

[Customer_Full_Name]
[Customer_Address]
[City][State][Zip_Code]



Dear [First_Name],

We greatly appreciate you taking the time to contact us regarding your experience with our product [Product] and apologize for any inconvenience it may have caused. Our company sets high-quality standards and receiving [Contact_Method] such as yours allows us to address your concern.

We understand you detected a "different" taste in our product. Because rice has little or no taste of its own, it can easily absorb the taste of other products. After the rice has left our supervision, it may be shipped in a railway car or stored in a warehouse next to odorous products which could affect the taste.

Once again, on behalf of us at [Company], we thank you for contacting us. If you have any further questions or comments, please call us at [Brand_Number] during our working hours of 8:00-4:00 Central Time.

Sincerely,



[Agent]
Representative
[Case_Number]

[Customer_Full_Name]
[Customer_Address]
[City][State][Zip_Code]



Dear [First_Name],

We greatly appreciate you taking the time to contact us regarding your experience with our product [Product] and apologize for any inconvenience it may have caused. Our company sets high-quality standards and receiving [Contact_Method] such as yours allows us to address your concern.

We at [Brand] take much time and effort in our product development which includes taste tests, surveys, and focus group studies. The products that are put on the market were chosen by these participants. I will, however, pass your displeasure with this rice product on to our Product Development area and we appreciate your input.

Thank you for giving us the opportunity to address your concern as well as your loyalty as our consumer. The enclosed is to replace your product and encourage you to try our products again.

Once again, on behalf of us at [Company], we thank you for contacting us. If you have any further questions or comments, please call us at [Brand_Number] during our working hours of 8:00-4:00 Central Time.

Sincerely,



[Agent]
Representative
[Case_Number]

[Customer_Full_Name]
[Customer_Address]
[City][State][Zip_Code]



Dear [First_Name],

We greatly appreciate you taking the time to contact us regarding your experience with our product [Product] and apologize for any inconvenience it may have caused. Our company sets high-quality standards and receiving [Contact_Method] such as yours allows us to address your concern.

We at [Brand] take much time and effort in our product development which includes taste tests, surveys, and focus group studies. The products that are put on the market were chosen by these participants. I will, however, pass your displeasure with this rice product on to our Product Development area and we appreciate your input.

Once again, on behalf of us at [Company], we thank you for contacting us. If you have any further questions or comments, please call us at [Brand_Number] during our working hours of 8:00-4:00 Central Time.

Sincerely,



[Agent]
Representative
[Case_Number]

[Customer_Full_Name]
[Customer_Address]
[City][State][Zip_Code]



Dear [First_Name],

We at [Company] greatly appreciate your taking the time to let us hear your comments, suggestions, and ideas. Our company sets high-quality standards and we always welcome input from our consumers. I have passed this information on to the Marketing Department for consideration.

Once again, on behalf of us at [Company], we thank you for contacting us. If you have any further questions or comments, please call us at [Brand_Number] during our working hours of 8:00-4:00 Central Time.

Sincerely,



[Agent]
Representative
[Case_Number]

[Customer_Full_Name]
[Customer_Address]
[City][State][Zip_Code]



Dear [First_Name],

We greatly appreciate you taking the time to contact us regarding your experience with our product. Our company sets high-quality standards and receiving feedback such as yours allows us to address your concern.

Because your experience is very important to us, we have included a one-time courtesy coupon to encourage you to try our products again. Thank you for giving us the opportunity to address your concern as well as your loyalty as our consumer.

Once again, on behalf of us at [Company], we thank you for contacting us. If you have any further questions or comments, please call us at [Brand_Number] during our working hours of 8:00-4:00 Central Time.

Sincerely,



[Agent]
Representative
[Case_Number]

[Customer_Full_Name]
[Customer_Address]
[City][State][Zip_Code]



Dear [First_Name],

We greatly appreciate you taking the time to contact us regarding your experience with our product [Product] and apologize for any inconvenience it may have caused. Our company sets high-quality standards and receiving [Contact_Method] such as yours allows us to address your concern.

Based on your description it has been determined that the product was burned during the drying process. Please be assured that we use the highest quality standards in manufacturing our products and we apologize for this inconvenience. This is a situation we take seriously and we have reviewed our manufacturing procedures to minimize the possibility of this type of situation from reoccurring.

Thank you for giving us the opportunity to address your concern as well as your loyalty as our consumer. The enclosed is to replace your product and encourage you to try our products again.

Once again, on behalf of us at [Company], we thank you for contacting us. If you have any further questions or comments, please call us at [Brand_Number] during our working hours of 8:00-4:00 Central Time.

Sincerely,



[Agent]
Representative
[Case_Number]

[Customer_Full_Name]
[Customer_Address]
[City][State][Zip_Code]



Dear [First_Name],

We greatly appreciate you taking the time to contact us regarding your experience with our product [Product] and apologize for any inconvenience it may have caused. Our company sets high-quality standards and receiving [Contact_Method] such as yours allows us to address your concern.

Based on your description it has been determined that the product was burned during the drying process. Please be assured that we use the highest quality standards in manufacturing our products and we apologize for this inconvenience. This is a situation we take seriously and we have reviewed our manufacturing procedures to minimize the possibility of this type of situation from reoccurring.

Once again, on behalf of us at [Company], we thank you for contacting us. If you have any further questions or comments, please call us at [Brand_Number] during our working hours of 8:00-4:00 Central Time.

Sincerely,



[Agent]
Representative
[Case_Number]

[Customer_Full_Name]
[Customer_Address]
[City][State][Zip_Code]



Dear [First_Name],

We greatly appreciate you taking the time to contact us regarding your experience with our product [Product] and apologize for any inconvenience it may have caused. Our company sets high-quality standards and receiving [Contact_Method] such as yours allows us to address your concern.

We understand you found mold in our product. Because rice has a very low moisture content, mold is rare, but if it has been exposed to water or extremely damp or humid conditions, this can occur. Our manufacturing standards help us maintain consistent quality while the products are within our control. We are confident that this incident did not take place in our manufacturing facilities or warehouses.

Thank you for giving us the opportunity to address your concern as well as your loyalty as our consumer. The enclosed is to replace your product and encourage you to try our products again.

Once again, on behalf of us at [Company], we thank you for contacting us. If you have any further questions or comments, please call us at [Brand_Number] during our working hours of 8:00-4:00 Central Time.

Sincerely,



[Agent]
Representative
[Case_Number]

[Customer_Full_Name]
[Customer_Address]
[City][State][Zip_Code]



Dear [First_Name],

We greatly appreciate you taking the time to contact us regarding your experience with our product [Product] and apologize for any inconvenience it may have caused. Our company sets high-quality standards and receiving [Contact_Method] such as yours allows us to address your concern.

We understand you found mold in our product. Because rice has a very low moisture content, mold is rare, but if it has been exposed to water or extremely damp or humid conditions, this can occur. Our manufacturing standards help us maintain consistent quality while the products are within our control. We are confident that this incident did not take place in our manufacturing facilities or warehouses.

Once again, on behalf of us at [Company], we thank you for contacting us. If you have any further questions or comments, please call us at [Brand_Number] during our working hours of 8:00-4:00 Central Time.

Sincerely,



[Agent]
Representative
[Case_Number]

[Customer_Full_Name]
[Customer_Address]
[City][State][Zip_Code]



Dear [First_Name],

We greatly appreciate you taking the time to contact us regarding your experience with our product [Product] and apologize for any inconvenience it may have caused. Our company sets high-quality standards and receiving [Contact_Method] such as yours allows us to address your concern.

We understand you found mold in our product. In a pre-cooked product like Minute Rice® Ready to Serve Cups, mold would occur if exposed to oxygen. These products are produced in a vessel with thermal processing utilized as a sterilization step and, because of the process, mold cannot form. However, if the product container has been compromised (roughly handled, punctured) the rice will be exposed to air, then mold can grow and the product must not be consumed. Our manufacturing standards help us maintain consistent quality while the products are within our control and we are confident that this abuse did not take place in our manufacturing facility.

Thank you for giving us the opportunity to address your concern as well as your loyalty as our consumer. The enclosed is to replace your product and encourage you to try our products again.

Once again, on behalf of us at [Company], we thank you for contacting us. If you have any further questions or comments, please call us at [Brand_Number] during our working hours of 8:00-4:00 Central Time.

Sincerely,



[Agent]
Representative
[Case_Number]

[Customer_Full_Name]
[Customer_Address]
[City][State][Zip_Code]



Dear [First_Name],

We greatly appreciate you taking the time to contact us regarding your experience with our product [Product] and apologize for any inconvenience it may have caused. Our company sets high-quality standards and receiving [Contact_Method] such as yours allows us to address your concern.

We understand you found mold in our product. In a pre-cooked product like Minute Rice® Ready to Serve Cups, mold would occur if exposed to oxygen. These products are produced in a vessel with thermal processing utilized as a sterilization step and, because of the process, mold cannot form. However, if the product container has been compromised (roughly handled, punctured) the rice will be exposed to air, then mold can grow and the product must not be consumed. Our manufacturing standards help us maintain consistent quality while the products are within our control and we are confident that this abuse did not take place in our manufacturing facility.

Once again, on behalf of us at [Company], we thank you for contacting us. If you have any further questions or comments, please call us at [Brand_Number] during our working hours of 8:00-4:00 Central Time.

Sincerely,



[Agent]
Representative
[Case_Number]